Please excuse me while I blabber on for the next few minutes about an extremely frustrating experience I had at work. The names of people and places have been changed and events may or may not be slightly exaggerated..... :)
I work at a quaint little coffee shop in a quaint little town where the people are super crunchy and have ingrained in their DNA the idea that they are way better than you are. Deadlines and timeframes created by anyone else do not apply to them, and if you try to explain otherwise you will be subject to a condescending snide monologue that somehow manages to penetrate your inner defenses so deeply that you then realize how inadequate and pointless you actually are, therefore bowing to their every whim waiting on them hand and foot. This general rule applies to most of the employees, you see, except for me.
Exhibit A: Mr. Red
Mr. Red is the type of guy to fully abuse and take advantage of the system. Not just THE system, though. Any system, anywhere, of anything, forever and ever. Let me explain that I am a lady of justice and, though I do not have any qualifications other than being able to hold my own in stressful or uncomfortable situations, I will not tolerate anyone who thinks they are better than anyone else in any way, shape, or form.
On any typical day, Mr. Red shows up at about 6:30 PM yapping away loudly on his "GPS phone," as he likes to call it, and chooses the largest table in the whole place to spread himself out and make it known to all of our other guests that he is a man, and therefore needs such an extreme quantity of territory to continue to be as rude and obnoxious as possible. Mr. Red orders his "coffee drink" by staring down one of the baristas from across the shop, waving frantically, and motioning one of his hands as if he were holding a mug (though sometimes he just looks like he's shaking his fist at you). He then makes you bring the drink to him because he refuses to get off his fat ass and if you leave it on the counter it will get cold and the boss will get angry. This cycle continues until 6:59 PM, one minute before closing, when he rushes to the counter and tries to tell you he only had two "coffee drinks" when really he had three or four. Since you just washed and sanitized all of the pitchers used for steaming the bovine lactose required in his "coffee drink," he will ask you for another one making sure you have to do all of that work a second time. Of course we can't forget that he wants his "coffee drink" in a ceramic mug! Not only that, he wants a NEW CLEAN MUG every time he re-orders the same drink making sure you will have to wash and sanitize all of these mugs after closing because he hoards the used ones on his enormous table. After he heckles you about the prices and makes it clear that he is a cheap and inconsiderate asshole, getting a tip from Mr. Red is like flipping a coin. No matter how amazingly fantastical your service is, only Mr. Red decides when Mr. Red will leave a tip. Even though it is now 7:15 PM and the employees are rushing around the shop trying to clean every single surface or item in the entire place, Mr. Red is still taking up an enormous amount of space and definitely not allowing you to sweep the crumbs under his feet which could be ground up and baked all over again into an entire loaf of bread. When 7:30 rolls around, Mr. Red has to be asked to leave while he takes another 15 minutes to "shut down and pack up." Basically, a closing job that normally takes a half hour now turns into an hour... and after a long day of dealing with angry customers and whatever other bullshit you can think of, all you want to do is leave.
In the mornings, we serve egg sandwiches until 11:00AM. Most of all, we like to be FINISHED COOKING THE SANDWICHES at 11 sharp. This means you can order sandwiches pretty much up to 10:55AM and still make the deadline. Following most opinions on this subject, 11 is a reasonable time to exit the breakfast period and transition into lunch time. As I said, the people in this town do not live their lives by time limits created by other people, and Mr. Red is no exception. At 10:58 I decided that no one else would order a sandwich because the place had quieted down significantly from the morning rush. I placed all of the dishes in the sanitizer and put away all of the various breakfast-making essentials. At 11:00 I see Mr. Red come barging in yapping on his "GPS phone," as always, and continues as described previously choosing the largest table, etc. This time, however, he comes up to the counter on his cell phone and tries to order an egg sandwich. The conversation between Mr. Red and I proceeds as follows:
Mr. Red: "Hey can I get a sausage, egg, and cheese on a portuguese roll with a little mayo? Thanks."
Me: "Ohh I'm sorry, we aren't serving breakfast anymore. It's 11:00."
Mr. Red: "Yeah, but I was here at five of I could've ordered the sandwich then."
Me (confused): "Yeah... but you didn't order the sandwich until now..."
Mr. Red: "If I knew you were gonna cut the deadline early I would've called and ordered it over the phone. Why do you think I come in this place? I want that egg sandwich."
Me: "Yes but you didn't call and order it over the phone. Do you realize how much extra work you would be making for us? We already washed all of the breakfast dishes and put everything away. I'm sorry."
Mr. Red: "Are you serious? I had my heart set on that sausage, egg, and cheese. Let me see if there's anything else I want."
In my head I am definitely chalking one up on my personal victory board. Too bad it's not over yet...
I went in the back to continue cleaning when I hear a few obnoxious fake coughing sounds coming from the front. Grudgingly, I drag myself out there...
Mr. Red: "You know, I have a GPS phone and it says 11:00 right now. I don't see why you can't make my sandwich."
Me (getting frustrated): "Excuse me? We don't run on GPS-phone time. We run on coffee shop time. When we are done with breakfast, we are done with breakfast. I'm sorry!"
Mr. Red: "Listen I really want this sandwich. Seriously you guys have your rules but if you were gonna cut the deadline early I would've ordered it earlier. Just make it for me, would ya?!"
Me (gears turning...): "Sir I assure you I did not cut the deadline early, but if you reeeeeally had your heart set on that sandwich, then you know what? I'd be happy to make it for you."
You should've seen the piercing smile on my face at that moment, but it was okay... I'd show him.
Cardinal Rule #1: Never fuck with people who handle your food. EVER.
I proceeded to take dirty dishes out of the sink to cook his eggs in. I burnt his roll to a crisp, spent about five minutes dumping the salt and pepper on his purposely undercooked eggs, slathered more mayo on the sandwich than you would even like to hear about, and made sure the sausage was still frozen when I put it all together. I then went to help every other customer I could find for about 15 minutes and when I couldn't find anything else to waste my time on, I brought him his sandwich. Mr. Red proceeded to demand his "coffee drink" and not thank me for going so far out of my way to make and deliver this perfect work of sandwich art.
PS - The time is now 11:30AM.
I most definitely made sure to scald the milk in his drink and put enough espresso in it to wake Sleeping Beauty. I brought the drink over and he didn't acknowledge me once again. He enjoyed every bite of that sandwich and every last sip of that drink.
About a half an hour later, I noticed Mr. Red had left because his emanating rudeness seemed to reside. Well... that, and he wasn't sitting at the huge table anymore. I felt relieved, for the time being. I started walking through the tables cleaning up garbage left behind when, to my dismay, I saw Mr. Red sitting on the couch. No, wait... he wasn't sitting... he was SLEEPING. Better yet, he was SNORING. I mean chainsaw, rip-roaring full out SNORING on the couch in the middle of a crowded coffee house. Ohhh no, Mr. Red. Oh no you didn't.
Me (shaking Mr. Red): "Excuse me!! You can't sleep here! You're SNORING!"
Mr. Red (absolutely bewildered): "Whaa-- huh?? I wasn't snoring! What are you talking about?"
Me: "Sir, you were absolutely snoring. This is not your HOUSE. You can't sleep here."
Mr. Red: "I wasn't sleeping! I just dozed off for a second. Besides, I'm up now. I'll just stay here to relax a little longer then I'll go back to my table to work."
He starts wiggling around making himself more comfortable, and proceeds to cross his arms, lean his head back, and close his eyes.
Me: "SIR. YOU CANNOT SLEEP HERE. PLEASE. LEAVE."
Mr. Red: "What? Oh, you were being serious?"
Me: "GET. OUT. NOW."
Mr. Red: "Alrighttt alright... fine. Don't have to flip out."
I raised my eyebrows so high they almost came off my head. He swallowed hard, darted his eyes around to see if he could save face, and scampered out of the shop so fast you would've thought he saw a sausage, egg and cheese sandwich with mayo roll down the road.
How much do you want to bet he'll be back trying to pull the same shit tomorrow?